How do we clean these pieces? Hand wash and rinse. (Heavily pigmented food may leave a slight residue on ivory porcelain pieces. Prompt cleaning and a little elbow grease will minimize staining.) Can we place custom orders? Not at this time. Are they food safe? Yes. What happens if a piece arrives damaged? Photograph and send, and we will replace the piece in question. Can we return something? All sales are final. Are the bottoms of the ceramic pieces glazed? No, bottoms are unglazed.